How can we help?

No. iyawt runs in your browser on a phone, tablet or laptop. You can add it to your home screen if you like.

Most are one to three minutes. Record another message rather than a longer one; they’re easier to watch and easier to make.

Yes. If a file is in a format we can’t convert on your device, we’ll say so and suggest recording it here instead.

On your device until you choose a plan. Clearing your browser data deletes drafts, so keep a message safe once you’re happy with it.

Tap the link in any reminder email or text, or tap "I’m here" in the app. Replying to an email doesn’t count.

Monthly by default. On annual and prepaid plans you can choose every 3 or 6 months.

Nothing is sent. We remind you over two weeks, ask again a month later, then ask your trusted contact, then wait 7 days. One tap stops it at any step.

Yes, from your account. Your delivery plan resumes automatically when the pause ends.

Your name and one question, only if we can’t reach you. Never your messages.

A private link by email. They confirm it’s them with a one-time code, then watch and download. No account, no cost.

On Milestones and Generations, yes: an 18th birthday, a wedding morning, up to 25 years out. If it’s released earlier, we hold it safely until then.

Any time, from Messages. Nothing is final while you’re checking in.

Every delivery carries the iyawt seal and comes from "iyawt, for [your name]". We never ask for payment or passwords. See the "I received a message" page for more.

Recording is free, with no card needed. You choose a plan when you’re ready to keep a message safe.

We retry for 30 days and everything keeps working. After that you can’t add new messages, but your delivery plan keeps running. A missed payment never sends your messages, and never deletes them without months of notice.

Up or down at any time. Moving down deletes nothing; you just can’t add more until you’re under the new limit.

Plans aren’t refundable. If something goes wrong on our side, contact us and we’ll make it right.

Only the people you choose, when the time comes. Our staff don’t watch your videos; no one at iyawt has routine access, and the rare exceptions need two people to approve and are logged.

Never. We collect only what delivery needs.

Yes, from your account. There’s a 30-day window to change your mind; after that your messages are permanently erased.

You’ll get 90 days’ notice, a full export, and the choice to send your messages early.