Legal
Refunds and cancellation
Cancel anytime; your plan runs to the end of the period you paid for. When we refund, and what happens to a payment after an account is closed.
Last updated November 2026. Plain-language summary.
Draft, pending review by counsel. This page has not yet been reviewed by a lawyer and may change before launch.
The short version
Payments aren't refundable, except at our discretion when something went wrong on our side. Cancelling stops the next renewal; your plan keeps working until the end of the period you've already paid for.
Monthly and annual plans
- They renew automatically until you cancel. You can cancel from Account › Billing at any time.
- Cancelling takes effect at the end of the current month or year. We don't refund the rest of a period already started.
Prepaid 10-year plans
- One payment covers ten years of keeping your messages, plus their delivery. It doesn't renew.
- Like other plans, it isn't refundable, except at our discretion when something went wrong on our side.
If you close your account
- Closing your account sets your subscription to end at the end of the period you've paid for, with no refund for the rest of it.
- If you change your mind within the 30-day window and restore your account, your subscription carries on as before.
- If a payment reaches us after an account has already been erased, we refund it and cancel the subscription.
Bought from outside the US and Canada
Plans are available in the United States and Canada for now. If a plan is bought with a billing address anywhere else, we cancel it straight away and refund the full amount, including any tax. Your recordings stay on your device.
Tax
Prices don't include tax. Any sales tax, GST or HST you paid is shown on your receipt. When we refund a payment, the tax on it is refunded with it.
Something went wrong on our side?
Contact us and tell us what happened. If iyawt failed you, we'll make it right, which can include a refund.
What a refund never depends on
No refund, credit or payment ever depends on what happens to anyone. iyawt is a delivery service, not insurance. A missed payment never sends your messages, and never deletes them without months of notice.